My response to clients’ situations and agency response

 I work at the front desk most of the time. Sometimes, I am the first responder for clients who come in person. I also receive phone calls from clients. To do this job, I have completed virtual training and the organization's “Customer Services” handbook.

When clients come to the organization, I greet them and ask how I can help them. They usually know what they want and inform me which departments they want to visit. If not, I listen to their problems and decide which departments can help them.

Sometimes, I get confused about where to recommend them. In that case, my colleagues help me out. They advise me on how to handle the clients. If the case is complicated, they come in front and solve it with the clients. I try to learn from their actions.

I am learning and showing respect to both clients and the agency. Sometimes, clients like my work so much that they look for me to my colleagues if I am not at the desk.

Biography 124: On my study desk

Before sitting for my study I used to clean my desk first, I mean put all things in the right place, then wipe and finally sit for study. Like someone was walking with a cup, then put it on my table and left. So, first I put those things in the proper place.

Soon my other family members figure it out. So, whenever they had or found anything, they just put it on my study desk. They believed their duty is done. They knew I will take of it then. Obviously, I didn't like that. I told them, why don't they put things in the proper place by themselves? but they didn't listen. 

One day I saw my dad is telling to my youngest sister, "Just put the clip on Shimul's desk, she will take care of it". Well, I wasn't happy about that. They saw me and within a second both disappear from my eyes and I found a hair clip on my desk.

My habit has gone, I don't have energy for this anymore. Maybe after a year when I will move to another destination, I will clear up everything.