My response to clients’ situations and agency response

 I work at the front desk most of the time. Sometimes, I am the first responder for clients who come in person. I also receive phone calls from clients. To do this job, I have completed virtual training and the organization's “Customer Services” handbook.

When clients come to the organization, I greet them and ask how I can help them. They usually know what they want and inform me which departments they want to visit. If not, I listen to their problems and decide which departments can help them.

Sometimes, I get confused about where to recommend them. In that case, my colleagues help me out. They advise me on how to handle the clients. If the case is complicated, they come in front and solve it with the clients. I try to learn from their actions.

I am learning and showing respect to both clients and the agency. Sometimes, clients like my work so much that they look for me to my colleagues if I am not at the desk.