Shafeen at Capricorn, food court, Bashundhara City Shopping Complex |
Customer care, customer service whatever you name about your
service, you have to be polite, caring, well behaved and know some Technic to
manage any kind of situation. That’s what I think. Giving good service is a new
thing to Bangladesh. Don’t surprise, it is a new thing. Generally in our
country wherever we go we always felt that it is our need that we go there and
their mercy that they are giving service to us. No matter how much we pay.
I have gotten good customer care in some places. I must say that.
But in some places I expected and didn't get good behaviour, really hurt me. One
of my favourite food courts is Capricorn at Bashundhara City Shopping Complex.
They have different sections and I felt foods are fresh enough to keep your
body well, like bakery, meal, juice, ice-cream, fast food section etc. They
main attraction of that place is they have a game corner and my son loves to
play over there. Little expensive that you have to buy coins by 25 taka each and
play for a while in a machine.
When my son starts playing he forgets about everything.
Especially the food, I always take a sit near the game corner (here AC doesn't
work well) to keep an eye on my son. As he denied taking any food and I knew
from the morning he didn't take anything I take the plate with pizza in one
hand and with another start feeding him while playing. The coins finish with
few seconds. So every now and then we had to buy more coins. And after some
time we thought we should stop now. But my son can’t stop himself he went to
the counter and start asking the counter person “uncle, uncle, please give me a
coin”. He (my 4 years old son) thought if he (my son) asks the person will give
him coin. I thought the person will ask him to bring money from his parents or
anything like that. But that person first didn't say anything then told me, “take
care of your son and don’t feed him here. We don’t allow food here. “I really
fall ashamed. I didn't know this rule as it wasn't mentioned anywhere. I drag
my son out from the counter and put the plate on our table. Asked him to eat,
as expected he didn't take any more food, but keep playing. I wish I could
leave that place, but couldn't, because, my son was very happy to play over there,
even without any coin. I felt that person shouldn't be rude with me like that.
He could manage and say the same thing in other way.
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